Seasons Hospice – Clinical & Family Care Platform
Role
Senior UX Designer
Domain
Healthcare · Clinical Systems · Sensitive Workflows
Skills
Healthcare UX · Workflow Design · Accessibility · Information Architecture · Emotional Design · Cross-Functional Collaboration
Overview
Seasons Hospice provides end-of-life care services for patients and families. The internal and family-facing systems supporting this work must balance operational efficiency with emotional sensitivity.
My role focused on improving clarity, usability, and information flow in a system used by care teams while supporting workflows that directly impact patient and family experience.
The Problem
Hospice care environments present unique UX challenges:
Clinical staff operate under emotional and time pressure
Documentation must be accurate and compliant
Family-facing communication must be clear and compassionate
Workflows often involve multiple roles and handoffs
Legacy systems were difficult to navigate and visually dense
The system needed refinement to better support real-world care workflows without adding friction or cognitive overload.
My Role
I collaborated with clinical stakeholders, product teams, and developers to:
Improve navigation and workflow clarity
Reduce visual clutter in documentation interfaces
Reorganize complex data into clearer groupings
Improve accessibility and readability
Ensure design decisions aligned with regulatory requirements
This work required empathy, restraint, and respect for the clinical environment.
Research & Insights
Key insights included:
Staff needed fast access to critical patient data
Visual density increased fatigue during long shifts
Clear sectioning reduced documentation errors
Emotional context affected how information was perceived
Simplicity was more valuable than feature expansion
The experience needed to feel calm, dependable, and supportive.
Design Approach
1. Simplifying Clinical Documentation
Grouped related information logically
Reduced redundant fields
Improved label clarity
Created clearer section hierarchy
2. Improving Navigation & Orientation
Clearer primary navigation
Reduced nested interactions
Better visual grouping
Improved consistency across screens
3. Designing for Emotional Context
Neutral, calm visual tone
Reduced unnecessary alerts or visual noise
Clear confirmation states
Respectful, straightforward language
Key Design Decisions
Grouped component-based products into system-level views
Emphasized comparison rather than static data browsing
Designed visual hierarchy to support high-stakes decisions
Avoided over-visualization that might obscure detail
Balanced physician autonomy with cost transparency
Solution
System-Level Product Views
Component grouping (ball, stem, socket)
Aggregated cost presentation
Expandable drill-down views
Comparison Interfaces
Vendor comparisons
Cost variance highlighting
Clear differentiation of contract impact
Workflow Improvements
Reduced time required to evaluate alternatives
Improved clarity in product substitution discussions
Better alignment between physicians and purchasing teams
Impact & Results
Improved clarity and confidence for patients scheduling online
Reduced friction in a high-stress workflow
Supported accessibility compliance across the flow
Helped shift more scheduling activity to self-service
Provided a foundation for continued refinement
Even small improvements had meaningful impact in a healthcare context.
What I Learned
SaaS UX often lives at the intersection of business and human judgment
Complex product hierarchies require thoughtful grouping
Decision-support tools must balance persuasion and neutrality
Executive-facing UX requires clarity and composure
Organizing information can create more value than adding features
Artifacts (Optional)
Product grouping explorations
Before/after data layouts
Comparison table iterations
Executive presentation screenshots
